My experience, knowledge, and skills have always got me hand-picked by the executive team to turn around underperforming programs. I am a leader known and respected for leading successful change in programs and building credibility with executives.

• Managed global infrastructure transition/transformation portfolio, programs through deploying and implementing Service Delivery Strategies, improving customer service quality results by Analyzing, Evaluating, and Re-Designing processes, establishing and communicating service metrics, monitoring, and analyzing results.
• Responsible for delivery of professional services as specified in the Service Level Agreements (SLA) with end customers, managing warranty terms, and SLA according to the contractual scope. Negotiate SLA exceptions / amendments.
• Responsible for managing the cost of service contracts and ensuring target profitability through cost forecasting and business analysis (actual versus budget). Breakdown of cost deviations, identifying potential budget-breaking situations, and designing containment measures to correct them.
• Rich experience in handling the entire network operations entailing planning, deployment, integration, processes, and maintenance, and performance and optimization.
• Skilled in grasping the big picture, conceptualizing, developing, and implementing solutions and partnering closely with business leaders and stakeholders.
• Proficiency in managing the commissioning activities and maintenance of a wide range of telecom equipment, implementing process enhancement and customer support, meeting SLAs, and budget limits.